Below are all the questions most asked about billing at Roadmunk. Please let us know at support@roadmunk.com if you have any further questions.

Must I start with a free trial?

Yes, we firmly believe you should only pay for software when you are fully convinced of its value. The best way to ensure that Roadmunk is the best fit for your organization is through our full-featured 14-day trial. Over the course of the 14-day trial, you will also understand the feature set, and be better positioned to select a suitable package.

What happens after the 14-day free trial?

We will send you an email before you trial ends. If you choose not to upgrade during the trial, your account become inactive. Your roadmap data will be saved for a period of 30 days if you choose to upgrade at a later time.

What features does the trial package have?

It's got everything. You can create as many roadmaps and users as you like!

Can I change my plan later on?

Yes, you can upgrade or downgrade at any time if you're on a monthly plan. If you upgrade an annual plan, you'll pay a pro-rated amount till the end of your yearly term.

What happens if I cancel?

You can cancel at any time! If you're on monthly plan, you will have till the end of your monthly cycle to export your data. Annual plans can also be downgraded or cancelled at any time, refunds or credits are not currently offered.

How secure is my data in Roadmap?

Protecting the data you trust to Roadmunk is our first priority. Our Security Statement has more detail about our specific practices.  Roadmunk also has an ISO 27001 Information Security certification.

Do you offer non-profit discounts?

We absolutely do. We love to support nonprofits. If you're eligible and interested, contact us at support@roadmunk.com and let us know how we can help!

What payment modes do you accept?

At the moment, we accept Visa, Visa (Debit), Mastercard, Mastercard (debit), American Express, Discover, Diners Club, JCB.

Where are my receipts kept?

Roadmunk sends a copy of all payment receipts to the Billing Email address on record.  This can be found and changed in the Account Settings -> Company page.  If you are missing invoices or would like them resent, please contact support@roadmunk.com

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