If you're having trouble connecting to JIRA from Roadmunk, here are a few things you can try.
Unable to connect to your JIRA server
If you're unable to connect to your organization's JIRA server, follow these steps:
1. Make sure you have administrator access to the JIRA server.
2. Double-check your login credentials to make sure they're correct.
3. If your network is behind a firewall, talk to your system administrator about whitelisting Roadmunk.
If you still experience problems, contact us at firstname.lastname@example.org.
JIRA Username and Atassian ID
Atlassian is in the process of converting JIRA accounts to sign in with Atlassian IDs.
Make sure you are using your JIRA Username with your Atlassian ID Password to connect to JIRA. You can find your JIRA Username in your JIRA Profile Settings.
Workaround for Google Login problems
If you're logging in to Roadmunk with your Google Login and are having problems connecting to JIRA, follow these steps:
1. Log out of JIRA.
2. Go to the Atlassian Password Reset Page and reset your Atlassian ID Password.
3. Check your email for a password reset message from Atlassian and follow the password reset link.
4. Reset your Atlassian Password.
5. Log in to Roadmunk and re-start the JIRA import, entering your JIRA Username and your new Atlassian ID Password.