For more details on available features in other plans, click here.
If you’re working through a self-managed solution with Jira, your Jira Administrator or IT team may have to whitelist Roadmunk’s IP address in your on-premises server settings in order to make connections with Roadmunk and properly pass your data back and forth. You may encounter the following error when attempting to connect Roadmunk to a Jira server which hasn't been whitelisted:
"We are unable to contact the Jira server. Please check to make sure the URL is valid, and try again".
Currently, we use the following source IP addresses:
|Server Location||Site URL||Source IP Address|
|North America (NA)||https://app.roadmunk.com/||18.104.22.168|
|European Union (EU)||https://eu.roadmunk.com/||22.214.171.124|
If you are a trial plan, on a Virtual Private Cloud (VPC) deployment, or are unsure which instance you are on, please contact our support team, as the addresses required may differ from the ones listed above.
NOTE: These Jira connection must be done over SSL/TLS with valid certificates and you’ll have to setup the connection through port 443.