Setting Up the Roadmunk Chrome Extension

Overview of the Roadmunk Chrome Extension

One of the biggest problems that teams can run into is when valuable feedback slips through the cracks or gets mixed in with clutter of day-to day processes. Customer-facing teams (like sales, support, and solutions) will often have front-line access to numerous pieces of valuable customer feedback, but may find that the processes for getting that feedback to the right people are disruptive and cumbersome.

With a focus on providing an efficient solution for this issue, the Roadmunk Chrome Extension is a simple and non-disruptive tool that allows teams to directly contribute their feedback from any source into their team's Feedback module. This tool is quick and easy to setup and can be used by all members of your team to provide valuable feedback from anywhere. 

Setting Up the Roadmunk Chrome Extension

Adding the Roadmunk Chrome Extension to your Browser

In order to add the Chrome Extension to your browser:

1. Navigate to the Google Chrome Web Store.
2. Enter "Roadmunk" into the Search field in the top-left.
3. Select the Roadmunk Chrome Extension in the results and click Add to Chrome.

If you’re using a device provided by your employer, your browser might be managed and your organization might be required to allow access to the Roadmunk Chrome Extension. To setup the extension, please reach out to your IT Administrator to have the extension approved for use. Details on this process can be found on the Google Chrome Enterprise Help Center. 

NOTE: Please ensure that you're downloading the extension through the Chrome Web Store and not through a third-party site.  

Adding the Roadmunk Chrome Extension to your Managed Browser

If you're an IT or Google administrator and you're looking to force-install the Roadmunk Chrome Extension across your organization or for a specific team, this can be done from the Admin Console in Google. 

NOTE: To complete the following steps, you will need to have enabled Chrome Browser management for the entire organizational unit or child organizational unit that will be using this extension.

From the Google Admin Console home page:

1. Navigate to Devices > Chrome management from the home page.
2. If the Devices option isn't visible, it may be located under More controls.
3. Select the Apps & Extensions option.
4. From this menu, select the organizational unit you'd like to setup the extension for.
5. At the top of the page, select Users & Browsers.
6. Navigate to the Roadmunk Chrome Extension.
7. Under Installation Policy, select the Force Install option.
8. Click the Save button to apply these changes.

Login to the Chrome Extension

To contribute feedback to your team through the Roadmunk Chrome Extension, you need to first login. The process for this is fairly simple and takes just under 30 seconds to complete:

1. Ensure that the Chrome Extension is enabled in your browser.
2. Click on the Roadmunk icon that appears in your Extension Toolbar in Chrome.
3. On-click, you will be redirected to a login page for Roadmunk.
4. Complete the login process on the page that appears.

Once this process has been completed, the page will close and the Roadmunk Chrome Extension will be accessible. If the login was completed correctly, your full name and avatar should appear at in the header of the extension.

Using the Roadmunk Chrome Extension

Submitting Feedback from the Extension Toolbar

To submit feedback from the Extension Toolbar in Chrome:

1. Click into the Roadmunk Chrome Extension in the Extension Toolbar on Chrome
2. Select which company or contact the feedback was provided by in the From field.
   • The From field pulls from your team's existing list of Companies & Contacts. If a specific company or contact hasn't been setup in the system, type their name into the field and select the + Create a new contact option in the drop down.
3. Direct the feedback towards a specific Product or Component in the To field.
4. Provide a relevant summary of the feedback provided in the Title field.
5. Input any feedback into the message form under the Title field.
6. Click Submit Feedback to send it into your team's Feedback inbox. 

Submitting Feedback from the Right Click Menu

With the Roadmunk Chrome Extension enabled in your browser:

1. Highlight the content that you're looking to contribute as feedback in your Chrome browser.
2. Right-click on the content and select Send to Roadmunk.
3. The highlighted text will auto-populate into message field of the New Feedback form.
4. Provide the relevant details on the form (see steps 2-4 on the guide above for more details).
5. Click Submit Feedback to send it into your team's Feedback inbox.